Airmax Telematics Unit Troubleshooting
LED Flash Explanations
The following table explains the LED flash sequences.
| LED |
| Yellow, Amber and Green LEDs ON constantly and Red LED ON with a short blink OFF every 4 seconds |
Unit powering-up and operating correctly |
| Yellow LED flashing steadily |
Unit is trying to communicate with the Vehicle |
| Amber LED flashing steadily |
Unit is trying to communicate with GSM Network |
| Green LED flashing steadily |
Unit is trying to get a valid GPS Fix |
| Red LED OFF and flashing ON every 4 seconds |
Unit not yet registered Yellow, Amber and Green LED show unit status |
| Yellow, Amber and Green LEDs OFF and Red LED blinking ON every 5 Second |
Unit is in sleep mode and will start up again as soon as the vehicle is started (or on other timed events) |
| Red LED permanently OFF |
Unit hardware Failure or cable/power problem |
Red LED permanently ON - no occasional flash OFF
(during normal power up the red LED will be constantly ON until unit starts talking to the vehicle) |
Unit hardware failure |
| Red LED rapidly flashing |
Unit System or configuration Failure |
| Yellow LED rapidly flashing |
Unable to identify the vehicle bus or connect to the vehicle |
| Amber LED rapidly flashing |
Unit GSM Hardware, Mobile network communication error or Antenna failure |
| Green LED rapidly flashing |
Unit GPS hardware or Antenna failure |
Problems/Faults
The unit will have been fully tested prior to delivery and there are no adjustable or serviceable parts.
Should the unit not operate correctly please check all connections. If the unit is still not operational there may be a fault
with the equipment.
If a fault is encountered during installation please contact the Airmax Remote Product & Support Team.
| PROBLEM |
POSSIBLE CAUSE |
ACTION |
| NO LEDs come ON |
EOBD cable fault or not properly connected |
Check Connections and that connectors are fully mated at both ends of the cable |
| No power to EOBD connector |
Check power and fuses |
| Unit has been damaged during transit or installation |
Contact AMX support to arrange return of complete kit and try alternative kit |
| Yellow LED remains steadily Flashing |
Unit does not support the vehicle diagnostics bus type used on the vehicle |
Contact AMX support to check suitability of kit who may advise you arrange return of complete kit and or, where
possible, ask you try an alternative kit |
| EOBD cable fault or not properly connected |
Check Connections and that connectors are fully mated at both ends of the cable |
| Amber LED remains steadily Flashing |
Poor antenna sitting |
Check location and ensure antenna is not fixed to metal surface |
| No GSM coverage |
Move car to location with known better GSM coverage |
| Antenna fault |
Check Connections |
| GSM network problem |
Wait and try later |
| AMX host network problem |
Contact AMX support |
| Green LED remains steadily Flashing (may take up to 10 Mins to get first GPS Fix) |
Bad GPS coverage |
Move vehicle to more “open” location |
| Poor antenna sitting |
Check location and ensure antenna is located with the correct side pointing towards an open space and is not fixed
to metal surface |
| With engine running Yellow, Amber and Green LEDs OFF and Red LED blinking ON every 5 seconds |
Battery Voltage low. (less than 13.6volts) |
Run engine until battery voltage rises |
| Unit has been damaged during transit or installation |
Contact AMX support to arrange return of complete kit and try alternative kit |
| Problem with the firmware |
The Vehicle needs to be driven about continuously for 10 minutes to force the contact |